We are experiencing a high level of orders so at the point we are looking at 3-4 days before we get back you with a follow-up call!
We are re-launching our curbside pick-up service.
Consider this a soft opening! We appreciate your patience as we put in a very basic low tech system.
Who can use this service?
Right now, anyone in the community with a compromised immune system, including people over 60 years old.
If I’ve been diagnosed with COVID-19, can I use this service?
You can certainly place an order, but we ask that you please have someone else come pick-up. According to local, state and federal health officials, people with COVID-19 should be quarantined, which means you should not be outside and interacting with others.
We also respectfully ask that if you are experiencing symptoms, for the health of our staff, you have someone else come pick up your groceries.
How do I order?
You can either click on the link below, which will take you to a Google Form you can fill out (this is the easiest for us!) or you can call the store at 413-584-2665, extension 315, or ask to be transferred to Curbside Pick Up.
Can I order Prepared Foods Items?
Yes! Here is a link to our Prepared Foods Curbside Menu.
How many items can I order?
We are asking that you order at least 5 items and no more than 25 items.
If I forget to list something, can I call and add it?
So sorry, but at this time, the answer is no. You can submit another order, though!
Can I return something I purchased through Curbside?
No. Due to the rapidly evolving COVID-19 and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and staff.
If any fresh product does not meet your standard, was spoiled or bad before its sell-by date, we will continue to replace it or issue a refund/credit. We are simply asking that you dispose of the product and only bring us the receipt.
We hope the steps we've taken will continue to aid and benefit our community as we work together to overcome the COVID-19 crisis.
Can I order beer or wine?
So sorry, but at this time, the answer is no.
How do I pay for my order?
When you come to pick it up, we can accept credit, debit, ebt, check or cash. We’ll pick up your payment curbside.
When will you open this service up to anyone in the community?
As soon as we get staffed up and iron out the wrinkles. This is a new way of working for us, and we appreciate your patience. We will communicate on our website, the e-news and social media if and when we are ready!
How do I sign up for the e-news?
Please visit our home page and enter your email at the bottom of the webpage http://rivervalley.coop